Collaborating to Make it Better: Lessons from Biz Hub - SRDC

Collaborating to Make it Better: Lessons from Biz Hub

Authors:Barbara DobsonGreg LockwoodSusanna Gurr

Biz Hub was launched in February 2016 and was a three-year research and innovation project conducted by the BC Centre for Employment Excellence, a division of the Social Research and Demonstration Corporation. It was funded by the Ministry of Social Development and Poverty Reduction’s Community and Employer Partnership Research and Innovation program.

Biz Hub brought together employment service providers across British Columbia to address business process issues in small groups of practitioners or “sub-hubs,” where they worked together to identify and develop strategies to improve specific processes. The objectives of Biz Hub were to create and support a collaborative network of individuals from employment organizations to identify business processes that could be improved and to work with them to develop and implement these.

A further objective was to increase awareness of approaches that organizations could use to bring about improvements in business processes. These approaches and tools included but were not limited to business process management (BPM), design thinking and behavioural insights (BI).

Biz Hub convened four sub-hubs over the course of the project. Each sub-hub involved six to eight practitioners in the employment services sector from across the province and addressed a specific business process over the course of six to nine months. The business processes addressed were: client engagement; staff engagement; staff capacity and employer engagement.

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